For all those suckers who encountered this problem and reformatted their computer…this ones for you.
Problem: You install Windows XP Service Pack 3 and upon reboot you’re faced a with a BSOD saying: “SYSTEM_THREAD_EXCEPTION_NOT_HANDLED.” You can’t boot into windows.
Fix: You need to boot into safe mode and change an HKLM registry key.
THE FIRST METHOD:
- Turn off you computer then turn it back on and boot into safe mode by pressing and holding down F8. Choose “Safe Mode.”
- Click Start>Run
- Type “regedit”
- Navigate to the following key: “HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\intelppm”
- The DWORD value will be set to 1, change it to 4. This is to stop it from loading automatically on boot up.
Restart the computer and everything should be groovy!
THE SECOND METHOD:
- Turn off you computer then turn it back on and boot into safe mode by pressing and holding down F8. Choose “Safe Mode.”
- Browse to “C:\Windows\System32\Drivers.”
- There you will find a file named “intelppm.sys.” Delete it.
Restart the computer and everything should be groovy!
How to explain this problem to the client: Exalted customer, it would appear that there is a bug when installing the SP3 update onto HP AMD based computers. It installs a file called “intelppm.sys” which helps intel-based power management immensely Unfortunately it does not help AMD-based power management, in fact it breaks it….
Good luck and tell me how it goes on the forums.