Anybody out there encounter MacBook cracks? I’ve seen a few myself but apparently there is a large amount of people who have complained to Apple about these cracks forming seemingly spontaneously. Apple’s response: Too bad, we’re not gonna fix it.
Until now.
Apple Insider reports:
“The Cupertino-based Mac maker is said to have issued a bulletin to its authorized service providers in March that essentially reverses its stance on replacing the bottom casing of notebooks that may be experiencing these symptoms.
In the event that providers are unable to identify signs that the user is at fault for the cracks, they’re advise to escalate the notebook for coverage by Apple, regardless of whether its 1-year limited warranty has expired.”
So if you find someone with this issue send them to Apple. The only caveat to keep in mind here is the nature of the announcement: it’s internal. That means the owner of the MacBook will have to rely on the support person they’re dealing with to interpret the crack correctly and authorize a repair. But if one denies you just move on to the next guy!
Here is a pic (from Apple Insider):
Cheers.
Is this also applicable to iStudio Philippines? How come when I asked them about this problem, they told me that it will cost me 10,500 pesos since it’s not under warranty anymore. It would be best if all Mac distributors are aware of this.
Hmm I don’t know. If they don’t honour the repair then why not contact Apple directly?
this is exactly what has happened to mine. and they said they will finally fix my laptop, but the nearest apple store for me? 3 hours away, and it’s frustrating.