When your computer tells you to “Enter Your Administrator Password or Power on Password” there are two different ways you can fix the problem:
Fix #1: Reset your BIOS by removing the CMOS battery
This fix makes the computer forget that it was asking you for a password. It’s much easier to carry out on a desktop computer than a laptop computer.
- Turn off your computer and unplug it. For laptops make sure you remove the battery as well.
- Open the computer and look inside to find the small silver CMOS battery. It’s about the size of a quarter.
- Remove the battery.
- With the battery removed and the computer unplugged press and hold the power button for about twenty seconds. This will make sure there is absolutely no power left in your computer.
- If there is a jumper near the battery labeled something like “CMOS” then remove it, wait twenty seconds, then put it back the way it was.
- Put the CMOS battery back in. Close up your computer.
- Plug your computer back in and turn it on.
You might get a message telling you that your settings were reset. Just select “OK” or “continue”. The computer should now startup normally. Problem solved!
Fix #2: Reset the password using unofficial utility (WARNING!)
If you do not feel comfortable opening your computer to go searching for the CMOS battery (especially an issue with laptops) there is an unofficial utility floating around on the internet that will give you a “master” password to enter and unlock your computer.
WARNING: This utility is not made by HP. It’s not made by me. You use it at your own risk. I am simply linking you to the website for information purposes.
There is a blog called “Dogbert’s Blog” that has a program you can download for your desktop or laptop. This program will allow you to generate a master password in order to unlock your computer. You need to download the program onto a second computer since yours is locked. Go to Dogbert’s Blog, find your computer through serial number, download the proper program and follow the instructions.
Good luck! If anyone has other fixes please share them in the comments.
I bought an HP Intel Corel 19 from a Thrift Store. I have went over every thing that I could imagine and everything is working properly and now it is saying “Enter Power*On Password” and showing a Big Key. What do I do to get this computer started?
Need help my laptop administrator password or pover on password system disabled (i68000385) please help
My nephew has given me his up Intel core 13 windows 7 when turning it on it comes up with enter Power-on Password he didn’t remember his password
I bought an HP Intel Corel 19 from a Thrift Store. I have went over every thing that I could imagine and everything is working properly and now it is saying “Enter Power*On Password” and showing a Big Key. What do I do to get this computer started?
I recently bought a Lenovo chrome 20 touch I didn’t use it for a month or so as I lost my cord.. when.i trued I forget my password . Can you please help me to retreve it I do appreciate you help. The date is 2016/07/12 SN LRO62nan
My hp laptop says administrator password or power on password and I don’t no it
So I have an HP envy 360 laptop I’ve had for a while but my ex-boyfriend decides to factory reset it and set it up as if it were his(smart little thing) now he does not want to tell me the username and password that he made to set up my laptop. I’ve done everything and watched every video that YouTube and any other site can teach you how to try and fix the problem. I do know that administrative password I figured that one out but for some reason it still brings me to the login page no matter what I do with it I hard reboot it hard reset factory reset everything I went through the system’s 32 I went through everything you can possibly think of and yet it’s still asks me for user password when the computer turns back on please help me figure this out cuz it is officially driving me nuts thank you