Some users have reported that their web browser just keeps getting stuck on the Comcast or Xfinity activation welcome page. Here is how to fix it.
This problem occurs because your web browser isn’t checking for new information. So we need to force it to check. We do this by clearing the cache, clearing cookies, and clearing history.
In Firefox:
- Click the menuĀ button at the top right of Firefox (looks like three horizontal lines)
- Click on History
- Click on Clear Recent History
- Set the Time To Clear Range to “Everything”
- Click on Details
- Make sure the following are checked: “Browsing and Download History”, “Form and Search History”, “Cookies”, “Cache”, “Active Logins”, “Offline Website Data”, “Site Preferences”
- Click Clear Now
- Close Firefox
- Re-Open Firefox
The problem should be fixed.
In Chrome:
- Click the menu button at the top right of Chrome (looks like three horizontal lines)
- Click on More Tools
- Click on Clear Browsing Data
- Next to “Obliterate the following items from:” make sure to set “From the beginning of time”
- Make sure all boxes are checked EXCEPT “passwords” and “Autofill form data”
- Click Clear Browsing Data
- Close Chrome
- Re-Open Chrome
The problem should be fixed.